Job Title:
Customer Service Specialist 2 - Financial Aid

Tacoma Community College

Link to application for this position:

$31,656.00 - $40,908.00 Annually

Job Location:
6501 South 19th Street
Tacoma WA 98466-6100
United States 

Application Deadline:
4/16/2019 11:59 PM Pacific

Join the Wonderful financial aid team at Tacoma Community College!

Position Summary:

Provide customer service and independently resolve problems for current students, potential students, and colleagues, regarding application procedures and processes for financial aid programs. Interprets policies and applicable laws to resolve customer complaints and problems. Serves as the first point of contact to students at the customer service counter. This position reports to the Assistant Director for Financial Aid Services.

Essential Functions:

•Acts as a liaison with students and College departments regarding financial aid applications and process. •Independently resolves customer problems, determines necessary steps to resolve issues and communicates results to the students/customer.

•Answer technical and complex questions pertaining to the status of students' financial aid applications, the application process, tuition payment and check release process, satisfactory academic progress and other financial aid procedures at front counter and over the telephone.

•Assist with training new employees and may assist with scheduling front counter coverage.

•Screen applications and other materials submitted at the front counter for completeness and accuracy. •Assist students using computers in lobby to complete financial aid forms and utilize TCC web functions. Maintains student confidentiality and data integrity.

•Use and coordinate student information to schedule appointments with financial aid advisors.

•Assist with document tracking, entering information on system, and produce and mail letters

•Maintain strict confidentiality of all student records.

•Manage and resolve issues, questions, and complaints from students and forward information when necessary to appropriate staff member(s).

•Perform filing, data entry, preparing mailings and special projects as directed.

•Assist with getting files ready for advisors review.

•Manage incoming/outgoing student faxes and emails.

•Perform other related duties as assigned.


Minimum Qualifications

•Associates degree from an accredited college or university.

•Two years (2) full time equivalent experience providing customer assistance regarding inquiries, complaints and problem solving.

•- or- equivalent experience


Will you accept electronic resumes?:

Complete application packages must include the following.

1. Tacoma Community College online application.

2. Cover letter and Resume.

3. Copies of transcripts for all colleges and universities attended.